Refund policy

At DeepPulse Recovery, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and returns policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, undamaged, and in its original packaging
Proof of purchase (order number or receipt) is required

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable if opened or used:

Personal wellness and recovery devices
Clearance or final sale items

If your item arrives damaged or defective, please contact us immediately so we can resolve the issue.

Refunds

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund
Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost return packages

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery
Include your order number and clear photos of the issue

We’ll work quickly to replace the item or issue a refund where appropriate.

Exchanges

We do not offer direct exchanges at this time.
If you need a different item, please return your original purchase and place a new order.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank or credit card account again
Contact your payment provider
If the issue persists, reach out to us for assistance

Contact Us

If you have questions about returns or refunds, please contact us at: info@deeppulserecovery.com

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